CTC VISTA Project Resources

Welcome to the CTC VISTA Project's shared wiki space.

This wiki was created to encourage a free exchange of ideas and resources among CTC VISTA members, participating organizations, and others working in the field of community media and technology.

It also:

  1. Provides a space to share content created, posted, and bookmarked by CTC VISTAs and supervisors, both on the CTC VISTA Field Reports and elsewhere.
  2. Provides the foundation for ongoing collaboration among CTC VISTAs on new projects, such as how-to's, curricula, and lessons learned.

How do you contribute?

If you're a CTC VISTA, log into the site and wiki away. If you're anyone else, contact Morgan Sully.

Access and Inclusion

Accessibility or more specifically web accessibility encompasses all disabilities that affect access to the Web, including visual, auditory, physical, speech, cognitive, and neurological disabilities. Millions of people have disabilities that affect their use of the Web. Currently most web sites and web software have accessibility barriers that make it difficult or impossible for many people with disabilities to use the Web. As more accessible web sites and software become available, people with disabilities are able to use and contribute to the Web more effectively. Web accessibility also benefits people without disabilities. For example, a key principle of web accessibility is designing web sites and software that are flexible to meet different user needs, preferences, and situations. This flexibility also benefits people without disabilities in certain situations, such as people using a slow Internet connection, people with temporary disabilities such as a broken arm, and people with changing abilities due to aging.The Web is an increasingly important resource in many aspects of life: education, employment, government, commerce, health care, recreation, and more. An accessible Web can also help people with disabilities more actively participate in society. Being apart of the CTC VISTA Project you're guaranteed to be working with all different types of people, including people with disabilities. Whether it updating your organizations website so it meets Section 508 standards, making an after-school programs curriculum accessible for students with learning or physical disabilities, or installing accessible computer applications, like JAWS or Dragon Naturally Speaking, onto your computer technology centers computers. All of these things are important in maintaining equal access and opportunity for everyone in the community that you are serving.

5 Assistive Technology Resources For CTC VISTAs

Hey VISTAs, I’ve been spending some time researching accessible technolgy. Here’s a short list I found. Hope it’s helpful!

Design for Accessibility: A Cultural Administrator's Handbook: http://www.nasaa-arts.org/publications/design_access.shtml A how-to reference and resource guide for integrating older adults and people with disabilities into all aspects of an arts organization -- from planning and design to marketing and technical assistance.

Dragon Naturally Speaking for cheap: http://www.amazon.com/Nuance-Communications-A309A-G01-9-0-NaturallySpeak... On Amazon - $50

Determining Accessibility in Your AmeriCorps Programs and Facilities: The Access AmeriCorps Checklists: http://nationalserviceresources.org/wgnsrclibrary/advancedsearch?action=... Provides information and a survey to enable AmeriCorps programs to complete the required self-evaluations. Discusses how to meet the accessibility needs of individuals with disabilities who participate in AmeriCorps programs.

The AmeriCorps National Resource landing library: http://nationalserviceresources.org/publications/search_library/index.ph... (free books JUST for Americorps VISTAs! - they’ll mail library books to you!) I cannot emphasize enough the value of this resource – very underutilized by VISTAs)

Mouseless firefox browsing: http://www.rudolf-noe.de/MouselessBrowsing.htm Mouseless browsing bases on appending small boxes with unique ids for all links, form elements and frames to the page. You can trigger an action (e.g. following the link) by simply entering the id and depending on the configuration confirming it by pressing Enter. Used in conjunction with voice recognition software, you can visit links by simply speaking a number. - for Macintosh see; http://lifehacker.com/software/speech-recognition/hack-attack-make-your-...

Firefox accessibility: http://www.accessfirefox.com/ Access Firefox presents and showcases some of the accessibility tools and features that are available for the free Firefox Web browser.

Accessible Web Typography: http://www.scotconnect.com/webtypography/ An online book with information on how to make your website readable and accessible to people with less than perfect eye-sight

Accessibility Research

Please be patient I am a first time user for the wiki :)

I have been doing some research on accessability programs. I know how difficult it can be to locate them and then sort out which ones will best fit your needs. So far I have found that Microsoft offers a good overview of what different types of accessabiltiy devices and software are out there. They even have a catalog listing of software that different companies offer (several of these companies allow non - profits to apply for reduced cost or donated software just check their websites). Microsoft also explains the accessability features that come already installed in your computer.

The website for Microsoft Accessability is:
http://www.microsoft.com/enable/default.aspx

A website I have found to be of interest even though it seems to need some maintenance is:
http://www.disabilityresources.org/index.html
Be patient with this site even though it needs some care it has come in extremely handy.

I found a software called SuperNova that has captured my interest for our Visually impaired community members that combines several different softwares into one....I am still researching this product and the companies policy on donating or reducing the cost of their product. Their site is
http://www.yourdolphin.com/dolphin.asp

Assisted Technology Working Group

Our Next Meeting: Tuesday, July 31, 2007, at 14:00 CDT
For more information, click here.

The Assisted Technology Group assists organizations and communities in developing and implementing technology that enables and empowers people with disabilities. The group will also be meeting occasionally with the Technology Assistance to Non-Profits Group, as the potential for useful cross-pollination seemed apparent to all.

The first meeting of the group was held in person in Lowell, Massachusetts, on 22 June 2007. The initial members of the group included Anita Lie and Ross Musselman. We began by recognizing the groups strengths and resources, as well as establishing the challenges that each of us face in our VISTA positions.

We are anticipating the participation of Ryna Ramirez at our next meeting, where we hope to map out an agenda for the year's work. We have already identified an important area of cooperation with the Technology Assistance Group, where implementation of various technologies can be developed and explained.


Our Next Meeting

Our next meeting is Tuesday, July 31, 2007, at 15:00 CDT. You can join us for that meeting by joining the CTC*VISTA IRC channel at irc.freenode.net #ctcvista. To start using the CTC*VISTA IRC, visit http://ircatwork.com/cgi-bin/irc/irc.cgi.

Assistive Technology for People with Disabilities

Here's a List of Software we bought for my organization.

CrossScanner
People who has limited physical moblility.
Auto-scan operation: the first click starts the lineScan down the screen. The next click stops the line when it gets to the user's desired vertical point. If DoubleClick, Drag, or Text Entry is active, an icon Window pops up for the user to select between with the fingerScan. The final click tells the computer to move the cursor to that point and perform the chosen function. able to perform mouse moves and clicks, double clicks, drags, operate menu's and enter text with optional Onscreen Keyboards.

Orbit Optical Track Ball
Limted hand mobility
Simple touch of the finger! Easy to use as a regular mouse and it stays in one place.

Track Ball FingerMouse
Limited mobility
Replaces mouse with a trackball and buttons using thumb and/or index finger.

Don Johnston Switch Interface Pro
Use to connect the switch to the computer and are used with software written for single-switch use. It is used with the Big Red Switch. It a switch that can act like a mouse such as single, double clicks, and specific keyboard keys such as spacebar, tab, enter arrow keys, etc., This interface is used with the big red switch

Big Red Switch ( which I like to call the easy button).
People with Limted mobility
Enter text when keyboard is not feasible, set up series of response using multiple switches, train in cause and effect, facilitate choice-making, control comp via Morse code. Can do anything a keyboard or mouse can do, depending on what type of switch interface you buy or program, just buy a single hit on the Big Red Button.

Smart-Nav Package
By providing complete hands free navigation and input the Smart-Nav AT Package is perfect for people with carpal tunnel, RSI or assistive technology needs. Free your hands by simply moving your head to control your computer

Big Keys LX (Querty Order)
Full-size keyboard, 7 inches by 19 inches has 60 oversized keys: every key on the BigKeys LX keyboard is extra large: 1" square.

Magic Touch Touch Screen
The Magic Touch Add-On Kit can be easily mounted on ANY monitor and used for ANY mouse driven application.

Zoomtext
Visual impairment
ZoomText Magnifier 9.1 enlarges and enhances everything on your computer screen, making all of your applications easy to see and use.

Texthelp (Read & Write Standard)
Augmentive
It has been designed as a ‘floating’ toolbar that will help improve reading & writing skills, with features such as speech feedback, phonetic spell checking, word prediction & homophone support.

Here a list that our organization didn't get to purchase because it was out of our budget.

Dragon Naturally Speaking V. 9
Can be people who has limited mobility and people who are blind.
It types and performs action on the computer by speaking to it. You have to train it to recognize your voice.

Jaws, Screen Reader software. Company: Freedom Scientific
For people who are blind

Thunder RJ (Screen Reader on a Flash Drive)
Read out text from the computer. Can read Micorsoft Products, and Internet Explorer. This can be for people who is blind, someone who has hard of seeing, or has speech problems.

Intellikeys
IntelliKeys USB is an intelligent, programmable keyboard that provides access to the computer for persons who have difficulty using a mouse or standard keyboard.
Customized overlays can also be created and printed with the Overlay Maker Program.

Automatic Doors
To have easier access to the building

Enablemart is usually a good reccommended site to buy the software/hardware. So it'll depend on your organization wants and where you want to purchase.

www.enablemart.com

There is a lot more Assistive Technology out there so this is a small list.
Here's another good resource site on Assistive Technology for Computers:

http://www.abledata.com/abledata.cfm?pageid=19327&top=11114&deep=2&trail...

Assistive Technology Manual

Here's a Manual I created for my organization. It was about 60 pages, but I cut it down to 38. There is also some more information about accessibility available on Microsoft website.

http://www.microsoft.com/enable/training/windowsxp/default.aspx Also some AT that Microsoft recommends http://www.microsoft.com/enable/at/default.aspx

Here's one for mac's also http://www.apple.com/accessibility/

Community Networking

Community Networking area includes infrastructure or service projects, such as community ISPs or wireless community networks, and information focused projects such as community portals (websites that connect people with community resources and encourage civic participation). CTC VISTAs deal directly with how low-income Americans can learn to empower themselves through smart adoption of Internet knowledge-access, collaboration, and self-publishing tools and skills.

Community Network basics:

  1. A community network can be anything 2 or more people who do something with technology
  2. Technology is used in CN to gather and disburse content to meet local needs, a.k.a community knowledge networks. How is this better than more conventional methods (word of mouth, physical rallies)?
  3. CN has a physical infrastructure (providing internet access, email and web servers, blogs/wiki's) that enables an intellectual infrastructure with collaborative potential (need example here).
  4. Benefits to pooling collaborative capacity of community organizations using technology, such as avoiding recreating the wheel, incorporating different skill sets, and increasing empowerment overall
  5. Challenges to collaboration in community networking, such as ignorance of possibilities, information overload, or need for content to be too specific.
  6. Four levels of community networking: (1) create community portal webpage for community promotion, (2) create subsequent pages for local business and organizations, (3) build learning communities online, and (4) create effective collaborations, "communities of communities", with emphasis on the quality of online summative information.
  7. Community networks give citizens roles such as: infoscout, telementor, reference librarian, town crier, and discussion leader.
  8. Multimedia as a ICT tool to give individuals and communities a visual web presence or initial Cyber-identity
  9. Mentoring/volunteering and Civic participation as an essential elements of community networks
  10. Impact of ecommerce on community networking and best practices for e-citizenship and e-community.
  11. What new technologies are being used for community networking (such as cell phones for learning or ICT Advocacy Resources)? What are the challenges of staying current with technological advances (budget, skillsets)?
  12. What are the skill/practices of CN that need to be taught to community members to have beneficial products? How do we articulate and publicize these benefits?
  13. How can we connect existing CTC's better with communities to effectively share resources and best practices?

The following resource modules are provided to help new VISTAs and others quickly come up to speed understanding the potential for effective use of online tools for self-directed Internet learning and collaborative group learning. As you review the following resources, keep in mind the following three questions:

  1. What specific computer, Internet, and collaboration skills and tools do low-income folks really need to learn as a priority?
  2. How might low-income folks best share new knowledge and mutual support via Community Networking best practices?
  3. What specific skills training and best practices exist for poverty reduction?

Best Practices

Best Practices and Models

Four Models of Community Networking
1. Provide Community Internet Access
2. Community Internet Skills Training
3. Community Internet Content Publishing
4. Community Internet Interaction - Collaborative Capacity

The Four Levels of Community Networking
Consider the learning curve of communities as the following four levels of Internet community applications.

Level One: Create a community information portal web page to promote the community.
Presenting your community as you’d like to be seen can include announcing your community as “smart,” connected, and tech- savvy. One or more persons can create a one-way information page on behalf of community and maintain it at minimal cost. It is important for a community to develop the vision for how they’d like to be portrayed, but there’s more to being smart than announcing you are a smart community. Communities are realizing there are costs to not-knowing how to truly be a smart community actively engaging infrastructure at the highest levels possible in every day practice.

Level Two: Creating web pages for all businesses and organizations.
Many communities have encouraged all businesses and organizations to create web pages, but often these are not maintained and are not interactive so the real collaborative potential for ongoing sharing of information and development of new ideas has been minimal. There is a growing awareness that ongoing learning and development of web-based resources and collaboration results in new opportunities.

Level Three: Building a Learning Community
As understanding grows how better collaboration is increasingly instrumental to creating most modern success stories, it is being recognized that smart communities are the result of as many citizens as possible learning new skills to develop this powerful new collaborative capacity. Creating mentor rosters to facilitate sharing of expertise, gathering and posting locally the best online training resources from global sources, developing train-the-trainer peer mentoring incentives, and listing Ecommerce success stories - all serve to upgrade the status quo as to how people understand how they might benefit from Internet infrastructure - by working purposefully to grow their intellectual and collaborative info-structure. Community technology centers focusing on developing online self-directed learning and collaborative skills will logically result in effective online community networks leveraging the efficiencies of online collaboration and online knowledge sharing for everyone.

Level Four: Enlightened Expectations
Kate McMahon, past president of the Rural Telecommunications Congress stated “We all need to understand that the value of a network, and the collaborative capacity of a community, grows with the number of users. There is a big difference between having IT and using it effectively.” As any knowledge-worker will tell you - global change is accelerating. Internet infrastructure is an accelerator for progress or for disorganization, depending on how it is used. Staying current is the difference between riding the crest of the wave of change, and being overwhelmed as the wave crashes over you. Acknowledging that “less is more” in the age of information overload requires effective collaboration with emphasis on the quality of online summative information. We find ourselves seeking resources that summarize key trends in order to stay current.

We can expect to see digital storytelling of community successes grow as the dynamic by which communities learn from each other which strategies are working and which are not. We can expect to see increasingly inventive ways that communities will demonstrate just how tech-savvy they really are. Consider what story your community would like to tell and how this story can begin to become your template for collaborative action. Communities will see that by sharing their innovations with others, we’ll all have access to all our knowledge. Creating “communities of communities” will become an important survival strategy.

Community Networking Best Practices Models

La Plaza Telecommunity
http://www.laplaza.org
A successful model for a rural small town! "Bringing People Together" from educational, government, business, publishing, technology, library, and health care arenas, Taos, NM. Wireless innovations, a Community Wellness database and much more.

The Blacksburg Electronic Village
http://www.bev.net
Student activities, online newspaper and essays from Montgomery County, VA. Very high bandwidth to many home and reportedly 86% community participation make this a one-of-a-kind testbed model!

Boulder Community Network
http://bcn.boulder.co.us/
Boulder has years of development experience.

Prairienet
http://www.prairienet.org
700 local businesses and organizations have web sites posted.
Includes text-based conferencing in a web-accessible format.
Source of many innovations, such as their new asset mapping project led by Ann P. Bishop: http://www.prairienet.org/membercenter/ipservices/cl/assets

Metropolitan Austin Information Network (MAIN)
http://www.main.org
A successful large urban community network.
www.tincan.org

Gene Crick's http://www.telecommunity.us
A new CN handbook is planned.

Native American Community Network Visions and Models
- A summary of the best KNET CN innovations. http://lone-eagles.com/indigenous_resources.htm (See their flash page and videos) This is postnuke-based and the Lone Eagle Self-Employment Incubator site is at http://lone-eagles.knet.ca

- See the Aboriginal Fully Integrated Technology community flyer at http://lone-eagles.com/FIT.pdf

Aboriginal Voice - From Digital Divide to Digital Opportunity
http://knet.ca/documents/Aboriginal-Voices-Final-Report-Vol5_Doc_051122.... 30 pages. The last three pages provide a summary.
From the home site at www.crossingboundaries.ca/aboriginalvoice

Exceptional Readings

What Is Web 2.0: Design Patterns and Business
Models for the Next Generation of Software, by Tim O'Reilly.
http://www.oreillynet.com/lpt/a/6228

Community-based networks and Innovative technologies, New Models to Serve and Empower the Poor
http://propoor-ict.comunica.org/

The Dynamics of Technology for Social Change
http://technologyforsocialchange.com
If you feel the book merits other people reading it there is a press
release you can point people to or cut and paste in e-mail at:
http://internautconsulting.com/book/press.shtm

A 16 minute video on the Grameen Foundation's Micro Loans and ICTs Program Well Worth the Time!
http://www.grameenfoundation.org/newsroom/gfusa_video/
http://www.grameenfoundation.org/

“The Future of the Internet: Open or Closed?”
http://www.creativevoices.us/php-bin/news/showArticle.php?id=119
The link to his project: Capaciteria may be of most interest to AFCN members. It includes listing and link to AFCN.

Common Cause:
http://www.commoncause.org/site/pp.asp?c=dkLNK1MQIwG&b=489469

Best Drupal CN
http://civicspacelabs.org/home/

Four languages - interesting CN project from Brazil
http://catcomm.org

Today eBay, Yahoo, Amazon, Google and other large corporations are beginning to focus on providing localized services—free collaborative tools (groups.yahoo.com), free ecommerce web sites (tripod.com), free resume-building with local job searches (monster.com), local searches (google.com), local sales (froogle.com), local maps (mapquest.com), local classified ads (Craig's List), local satellite images and GIS mapping tools (earth.google.com), and even local dating (eharmony.com).

Community Networking Definitions

Globally, we’re seeing the simultaneous realization that opportunities exist for sharing best practices regarding motivating and training citizens in the use of Internet collaborative tools and their most efficient applications. Producing self-directed Internet learners with employability skills to reduce poverty is our challenge, as well as promoting effective global citizenship.

The broadest definition of the term ”community networking” refers to a dedicated group of people working together for a defined purpose, people working together online to realize a shared cause.

The purpose of community networks then, and now, is to create a shared online space for people working together to make good things happen for their communities.

Community Informatics on Wikipedia
http://en.wikipedia.org/wiki/Community_networking

What is Community Networking; And Why You Should Care
http://www.comtechreview.org/fall-2005/000347.html

Community Networking Primer
http://lone-eagles.com/articles/networking.htm
A good first article on the practical function and applications of community networks.
This is chapter one from The Good Neighbor's Guide to Community Networking
http://lone-eagles.com/cnguide.htm A simple, if dated, introduction.

Community Technology Centers
http://www.ctcnet.org

Association for Community Networking
http://www.afcn.org

Microsoft’s Telecenter Support Network
http://telecentre.org

Community Network Visualizations
http://www.visualcomplexity.com/vc/index.cfm

Lone Eagle’s Complete Community Networking Articles
http://lone-eagles.com/smart.htm

Community Networking Clearinghouse
http://lone-eagles.com/community.html

Community Portals and Active Citizens

Community portals are now emerging as a new industry in cyberspace as Internet access spreads throughout the country. Their growth is likely to increase significantly over the next few years. The Community Network movement of the early 1990's failed in large part because there was no source of ongoing financial support. Now that businesses at every level are using the Internet as a marketing tool, it becomes possible to build a community portal around local advertising. LongBeachOnline.net which won GoldenWeb awards in 2003 and 2004 describes itself as Long Beach’s retail business portal and charges $850 a year for banner ads on the site. Just as advertising has been key to the success of local newspapers, so it will be for community portals.

Yet if there is a weakness in many of these emerging portals, it lies in the area of democracy. It is reasonable to expect a strong community portal to include at least one well-organized page that citizens could use to gain easy access to the web resources that they need. Such a page would include the following:

  1. Links to all levels of government - Just about every township, city, county, and state government in the United States now has a web site. A strong community portal should make it easy to find the ones you need.
  2. Access to elected officials - Most local and state officials now have web sites, along with every member of Congress. It would be especially useful to use the Vote-Smart profiles of Representatives and Senators since these include voting records, interest group rates, recent public statements, along with fast access to the representative's web site.
  3. Access to public agencies and community organizations organized by areas of civic concern - These would include housing and code enforcement, public safety, education and youth development, health social services, and aid to the poor. Here is where linking directly to the City Departments related to specific concerns becomes especially helpful. There's a well organized Community and Neighborhood page on the City of Chicago site, as an example, but it's buried in the site. A good civic engagement portal should link to it directly.
  4. Access to the School District and organizations related to education - School Districts have their own web sites with a wide range of resources aimed at students, parents, and the general public. There are a wide range of after-school programs, community groups, and advocacy organizations related to kids. They're all over the internet. A civic engagement web site should link to each of them directly.
  5. Access to information about elections, political parties, and partisan politics - Minnesota's E-Democracy web site created in the early 1990's to expand participation and build stronger democracies and communities is a good model with an email list of more than 5,000 e-citizens and a wide range of discussion forums covering local and national issues. For all the attention now paid to politics online, there aren't many web sites that even come close to Minnesota's E-Democracy.

Long Beach, as an example, provides easy access to local news, restaurants, entertainment, shopping, and resources for children. But when it comes to helping the citizens of Long Beach connect to government, there are only two pages: one where people can volunteer for community services and a page of links to the City of Long Beach web site and election information.

There's a much more civic minded portal in nearby San Diego, SDcommunities.net, that offers wide range of resources to people who want to get involved. This portal features searchable links to municipal, county, state, and federal governments, along with civic groups, public safety agencies and organizations, schools and youth service organizations, and a wide range of social services. In addition to these resources, SDCommunities.net offers resources for shopping, real estate, employment, movies, restaurants, and even bars. But these resources are secondary to the civic mission of the site. And no matter how interesting the global aspect of the Net was, and still is, in most cases it is not as relevant as the 10 square mile radius that we live in. As a result, one of the most useful aspects of the Internet has long been eclipsed - its ability to make you more aware of your own neighborhood and town.

Let's make sure democracy is not lost in the shuffle.

General Links

http://www.stockholmchallenge.se/data

http://www.cbcmedia.net/

http://www.digitaldividenetwork.org/

http://www.ctcnet.org/

del.icio.us links

Research Reports International's The Growth of Municipal Wireless report: The 1st Edition of Research Reports International's The Growth of Municipal Wireless report is a comprehensive 90-page overview of municipal wireless. The report provides a look at the forces driving development of municipal wireless networks, the issues that municipalities have to address in developing wireless networks, and the current status of efforts to implement these networks.

view all del.icio.us links

Tools

Various Internet Tools

Providing Appropriate Motivational Training and Tools
We’re at a point in human history where social engineering methodologies and global citizenship awareness-raising best practices are co-emerging simultaneously. New tools such as Blogs, Video Blogs (Vlogs), Really Simple Syndication (RSS), wikis, content management systems, and the use of distance learning free tools like www.moodle.org create the opportunity for anyone, anywhere to empower both themselves and countless others, worldwide.

Selecting the right tool and training for specific collaboration and knowledge management needs amid rapid evolution of online tools and their increasingly innovative applications can be challenging.

Community Toolboxes
http://lone-eagles.com/toolbox.htm

Techsoup, everything you need to know about Web 2.0 http://www.techsoup.org/toolkits/web2/

What Is Web 2.0: Design Patterns and Business
Models for the Next Generation of Software, by Tim O'Reilly.
http://www.oreillynet.com/lpt/a/6228

Mapping tools

Google Earth GIS Mapping Tools
http://earth.google.com

Take the Google Earth Tour
http://earth.google.com/tour/

Google Maps
http://maps.google.com/

Ben Sheldon, LTC's VISTA and "Online Community Developer," has been busy working to build a web site to plot every community media center in the country on a web-based map called Mapping Access, http://mappingaccess.com/, that currently contains data for over 900 PEG access television stations in preparation for the open beta testing of the DigitalBicycle http://www.digitalbicycle.org

Training and Skills Development

Training for Essential Skills Development and Entry-Level E-commerce

Resources selected for CTC VISTAS are at http://lone-eagles.com/ctcvista.htm

A Seven Successive Skills Model
http://lone-eagles.com/essential-skills.htm
Briefly, as Email skills are developed, citizens become more connected to the community. As searching skills are developed citizens gain the ability to gather resources of benefit to themselves and the community. As basic web-authoring skills are developed, citizens gain the ability to share these resources with the community in a convenient public manner. As mentoring skills are developed, citizens gain the understanding of how to combine email, searching, and web-authoring skills to share knowledge effectively to make a real difference in the lives of others. As value is demonstrated, the entrepreneurial potential of instructional entrepreneurship, as well as opportunities for traditional Ecommerce, will become dramatically clear. Learning to record cultural wisdom via multimedia will serve to preserve it for future generations and will allow it to be shared as appropriate. Finally, leadership and innovation skills will create role models for productive social behavior and creativity to assure future survival in a changing world.

Seven Essential Survival Skills
1. Email Skills as Essential for Electronic Citizenship
2. Search Engine Skills as Essential for Self-directed Internet Learning
3. Web Self-publishing Skills as Essential for Local and Global Ecommerce and Expression
4. Mentoring and Teaching Skills as Essential for Sharing Knowledge in Your Community
5. Entrepreneurship Skills as Essential for Individual, Family, and Community Sustainability
6. Cultural Preservation and Expression Skills as Essential for using technology to preserve the knowledge of our elders and culture for future generations.
7. Leadership and Innovation Skills as Essential for Becoming a Role Model for Your Community for Adapting to Change.

Easy E-commerce Web-Raisings
A brief example community event:
Sept. 22nd, 2005, in a community of 200 (Winnett, MT) a community web-raiser event was held, and after a 1-1/2 hour presentation... 30 adult attendees created a beginning community website with 16 free ecommerce sites...in only 45 minutes. (At tripod.com) After this initial ecommerce awareness event everyone can now continue to develop their own free password-protected ecommerce web sites. The community website is http://winnett-webraiser.tripod.com The tripod tutorial is at the end of the Ecommerce successes webtour at http://lone-eagles.com/pcna1.htm

Suggested next steps would be to engage citizens in online learning via online lessons designed for rural citizens that have never taken an online class before. “A Beginners Guide to Profiting from the Internet” http://lone-eagles.com/ecom.htm Ten two-hour lessons provide a hands-on overview of what’s working for others like them with Ebay, Ecommerce, and Telework. The only skills necessary for these lessons are “point and click.” The first lesson lists multiple other online ecommerce courses to choose from.

Lone Eagle Entry-Level E-commerce Resources
http://lone-eagles.com/future-proofing.htm Extensive resources.

Techsoup, everything you need to know about Web 2.0 http://www.techsoup.org/toolkits/web2/

Additional Lone Eagle Curriculum for Collaborative Skills and Web Authoring
http://lone-eagles.com/webdev.htm
http://lone-eagles.com/collab.htm
http://lone-eagles.com/curr4.htm
http://lone-eagles.com/articles/tencollab.htm
http://lone-eagles.com/teacherstools.htm

Just how smart IS your rural community?

Just How Smart IS Your Rural Community?

Creating People-Centered Community Knowledge Networks
http://lone-eagles.com/smart.htm
To survive in a world of accelerating change, all communities must quickly learn how to effectively create community learning programs to keep as many citizens as possible up-to-date on that new knowledge which creates new opportunities - on an ongoing basis. Community learning programs can start with something as simple as "live" online presentations of the best replicable innovations from other communities. As more new knowledge is put online for convenient access by the community, common sense use of appropriate knowledge sharing tools can have a dramatic impact by providing a means for everyone to contribute to keeping the whole community informed. In the knowledge age, fueled by an innovation economy, the quality of our community knowledge networks will determine the adaptability and survivability of our rural communities.

Inexpensive community knowledge networks are one easy way that everyone can work together to gather and share that new knowledge which creates new opportunities. Below are recommended first steps that do not require outside funding. As citizens and community leaders become aware of the replicable innovations already working in other communities, as included in the self-quiz and web tour below, the benefits for supporting ongoing community learning will become clearer. At issue is nothing less than preservation of our cherished rural lifestyle.

The following very short non-technical self-quiz on community "smartness" is recommended as a first group activity for community leaders. Consider "What’s the best your rural community can do for itself based on new knowledge of the best successful innovations already working for other communities?" As you review the suggested innovations below, make a list of which innovations make sense for your community and consider the potential benefits of routinely gathering and sharing the best innovations from other communities as they emerge, on an ongoing basis. At the very least your community can save hundreds of hours by simply borrowing the gathered links from other community sites.

Following the quiz is a short web tour of examples of great community knowledge networking innovations, and a recommended reading list to better understand what your community can create, even without grant funds. You'll find extensive community planning resources such as community action plans written as grant templates, K12 community service projects, and many more useful resources. Lone Eagle Consulting provides all the following resources for unrestricted use to support creation of more lone eagles and sustainable rural communities.
Creating community learning programs is everyone's responsibility and our challenge is that we have so many diverse communities within each community that could, and should, be players: K12, Higher Education, elected community leaders, unofficial community leaders, business leaders, parents, youth, disabled, faith-based organizations, non-profit organizations, etc. Each "community within the community" has their own agenda and typically none of them are yet focused on Internet empowerment or community learning. Each such community needs to understand how they will benefit by supporting a community knowledge network that integrates knowledge sharing across our "community of communities."

Quiz:

1. ___Y/N Do You Already Have Local Web Business Directories?
Are all local business web sites listed on one web page to support local online shopping and to generate awareness as to which local businesses are now doing business on the Internet?

Bethel, Alaska Business Directory
http://www.deltadiscovery.com/Shopping/shoppingalpha.html
An elegantly functional business directory to facilitate local online shopping. All local businesses are displayed on one page with all businesses with web sites easily identified by their names as blue hyperlinks.

Joseph, Oregon business directory
http://www.josephoregon.com/business_directory.htm
A database is one way of presenting a business directory but this model doesn't lend itself to convenient browsing and it can be tedious to shop around town.

2. ___Y/N Do You Already Have Your Local Media Engaged Raising Ecommerce
Awareness?

Does your local media regularly celebrate local Ecommerce success stories,
- or are they ignored?

Bethel, Alaska
http://www.deltadiscovery.com
Citizens regularly share their news on this regional community network. One can quickly see than many citizens are directly involved in regularly generating local news for this community information site.

Caithness, Scotland
http://www.caithness.org
An exceptional model of a community web site that is well maintained. This community makes sure all local businesses receive help establishing an ecommerce web page and that new information appears daily. A review of the diverse array of information reveals that this community truly "owns" the responsibility to make this site a true reflection of the community's spirit and citizenry.

3. ___Y/N Do You Already Have Local Peer Mentoring Programs?
Are local experts and community mentors celebrated for the value they bring to the community and engaged in local peer mentoring programs?

Ask A+ Mentoring Roster
www.vrd.org/locator/alphalist.shtml
A simple model for a local mentors roster. While this national mentors site is dedicated to K12 students and educators, this serves as a simple mentoring model any community could easily use to connect those with specific skills with those needing friendly mentorship to attain new skills. Mentors should be listed both by topic and by name, and by free mentoring offered and/or for-profit mentoring services. A mentoring program is described at
http://lone-eagles.com/mentoring-mission.htm

4. ___Y/N Do You Already Have An Integrated Ecommerce Incubator?
Are all local Ecommerce support businesses listed on one web page so anyone can easily find the expertise they need to bring their business online?

Lone Eagle Self-Employment Incubator
http://lone-eagles.knet.ca Inexpensive open source content management systems (CMSs) can streamline the flow of essential information in communities and serve as the public hub for skills mentoring and the proliferation of fast-track web-based self-employment businesses. Offering robust content and peer-training resources, this incubator was created to support peer mentoring for the “Montana Choice” five-year demonstration project funded by the U.S. Department of Labor Office of Disability Employment policy as described at http://lone-eagles.com/montana-choice.htm One innovation for emphasizing the people-centered focus of this project is demonstrated through the photogallery slideshows of co-op crafters in Idaho, aboriginal artists in Australia, Jamaican visionaries, Alaskan Natives and soon, many others.

5.___Y/N Do You Already Provide Accessible Ecommerce Training?
Are entry-level Ecommerce education training opportunities (such as eBay) and peer mentoring programs readily available online in your community?

A Beginner's Guide to Profiting from the Internet
http://lone-eagles.com/ecom.htm
A train-the-trainers program to support local peer mentoring programs with ten two-hour hands-on lessons to raise awareness on "what's working for others like you." Lesson one includes an overview listing of many other Ecommerce online courses and resources. Provided through the Idaho State University College of Technology Workforce Training Office, this course is being used in Idaho and for the "Montana Choice" project described at http://lone-eagles.com/montana-choice.htm.

6. ___Y/N Do You Already Have Ongoing Access to the Best Innovations as They Emerge?

Are successful innovations from other rural communities readily gathered
and shared locally by any means?

Association for Community Networking http://www.afcn.org If you have innovations to share, please feel specifically invited to do so, and join the Association for Community Networking for $25. Register online.

Lone Eagle Consulting http://lone-eagles.com/articles/articles.htm
A regular short newsletter focused on rural knowledge network innovations is planned for 2005.

Wireless

Technology Empowerment for Students, Teachers and Low-Income Families:
Best Practices in Innovation and Sustainability

The attached presentation contains best practices on community wireless projects as well as some case studies on successful projects that have already launched.

Newer wireless technologies can replace phone lines with Voice Over Internet cost savings. The telcos are fighting these new technologies because their profits dwindle as new and better technologies become available while they have already invested in obsolete infrastructure and want to recover their investments. There's a technological and political revolution taking place that will set the stage for new forms of social empowerment, as well. (- Frank Odasz, frank@lone-eagles.com)

Wireless (and Satellite) Internet Resources
http://lone-eagles.com/wireless.htm

Municipal Community Wireless
Municipal Wireless
http://www.muniwireless.com Reports on municipal and wireless broadband projects

A New Municipal Community Wireless Site
http://www.unwiremycity.com

Save Muni-Wireless
http://savemuniwireless.org
Related to Texas legislation to outlaw municipal wireless even for communities where telcos refuse to provide access.

Wireless Philadelphia Executive Committee
http://www.phila.gov/wireless/index.html

State laws and lobbying related to wireless
http://www.muniwireless.com/archives/000513.html
Information on state regulations on cities interested in
broadband utility networks.

Civitium
www.civitium.com
Powering the digital city. Municipal broadband and telecommunications. Civitium is routinely asked about how state laws affect the ability for municipal governments to provide telecommunications and/or information services. See their State by state statute listings regarding this issue.

Digital Watershed Community Wireless Services
www.digitalwatershed.org
Digital Watershed is a non-profit Community Technology Center offering wireless collaborative community services. Our offering goes beyond standard municipal infrastructure and e-government services to include social networks, performance arts, neighborhood projects, and more.
Greg Daigle
Executive Director
Digital Watershed
m 612 636-7227
gdaigle@digitalwatershed.org

"Wireless Broadband: The Foundation for Digital Cities,"
http://www.muniwireless.com/reports/cookbook1form.html
A cookbook for local leaders interested in deploying a community wireless broadband network. The cookbook can be downloaded for free.

FCC Wireless Resources and Article on Rural Community Wireless Vision Program
http://wireless.fcc.gov/outreach/ruralvision/index.html

Main FCC Wireless Site
http://wireless.fcc.gov

Mesh Community Wireless
Champaign-Urbana Community Wireless Network (CUWiN)
www.cuwireless.net
Founder Sascha Meinrath's site featuring perhaps the most advanced open-source dynamic mesh networking software available anywhere. See also his latest web site www.communityinternet.us and his personal archives of wireless resources at http://www.saschameinrath.com

"Wirelessing the World Socio-Historical and Technological Factors
Affecting the Battle over (Community) Wireless Networks"
http://www.saschameinrath.com (Select Writings and then the 11th article in listing)
From: Sascha Meinrath
A good introduction to the technologies and politics of community wireless networks.

Free Press Community Wireless http://freepress.net/wifi/
See also http://freepress.net Dedicated to media reform.

Community Wireless Project Summary
http://sourceforge.net/projects/wireless/
Sourceforge presents a summary of the CU Community Mesh Wireless project.

Wireless in California
www.ca-wireless.org

Directories of Wireless Communities
Personal Telco's International Listing of Wireless Communities
http://wiki.personaltelco.net/index.cgi/WirelessCommunities
An excellent listing!

International Wireless Community Network Directory (802.11b)
http://www.toaster.net/wireless/community.html

Unique Wireless Experts and Related Resources
Richard MacKinnon
http://lessnetworks.com Free WiFi
Richard has helped volunteers to establish over one hundred wireless hot-spots in Austin Texas.
www.austinwirelesscity.org

Dewayne Hendrick
http://www.firstmile.us/blogs/wireless
Dewayne was one of the first wireless pioneers. A quality resource person.

Old Colorado City National Science Foundation Wireless Testbed Project
http://wireless.oldcolo.com David Hughes' Wireless Innovations Web Site

Other Unique Community Wireless Resources
Wireless Technology Radio
http://wirelesstechradio.com

National Summit for Community Wireless Networks
http://www.wirelesssummit.org

Global Wireless Developers Conference and Technical Resources
http://www.freifunk.net/
FreiFunk.net summit in Djursland, Denmark where community wireless developers from over 30
countries compared notes. It was overwhelmingly agreed that the CUWiN
project had arguably the most advanced (and most promising) software
anyone knew about. If you're tech-saavy, you may
want to look through our CVS repositories, available from:
Rice University Community Mesh Wireless TAPS Project
www.taps.rice.edu

O'Reilly Publisher's Wireless Development Center
http://www.oreillynet.com/wireless/

Book: Building Wireless Community Networks, By Rob Flickenger
ISBN 0-596-00204-1, 125 pages, $24.95 A second edition is now available
O-Reilly Wireless Development Center
http://www.oreillynet.com/pub/a/wireless/2004/01/22/wirelessmesh.html

New Book: O'Reilly Releases "Building Wireless Community Networks"
For more information, a review copy, cover art or an interview with
the author, contact: Suzanne Axtell, (707) 827-7114 or suzanne@oreilly.com

Article: Renegade WLANs: Parasitic or Free-Spirited Anarchistic?
http://www.80211-planet.com/columns/article/0,4000,1781_896641,00.html
More on the new Freenet Wireless community model and related issues.

Personal Telco Project
http://www.personaltelco.net/

Wireless Anarchy
http://www.wirelessanarchy.com
WirelessAnarchy is about creating your own long range
infrastructure, without having to pay anyone or jump through
government hoops. Cheaply and easily, using off the shelf
equipment, and a little ingenuity, you too can create your own net.
International listing of community wireless sites included.

MIT Roofnet Community Wireless Implementation
http://www.pdos.lcs.mit.edu/roofnet/design/

Wireless Community Networks, a Guide for Library boards, educators and community leaders
http://www.tsl.state.tx.us/ld/pubs/wireless/contents.html

Airshare.org
http://airshare.org/.
"Kelly Abbott" is the founder of Aishare.org, which offers news and knowledge of community wireless networks. He is also a co-chair of the San Diego Telecom Council's Wi-Fi Special Interest Group
Their collected resources: http://www.airshare.org/share/links/index.cfm

UK Wireless Community Model Project
http://www.wlan.org.uk Henry O'Tani

Community Organizing

Community Organizing activities involve bringing people together to act in common self-interest, in the pursuit of a common agenda, with populist goals that build upon the ideal of participatory democracy.

There are a few central questions for CTC VISTAs as we focus our work in community organizing:

  1. How do we define "community"? What are the power centers and interest groups?
  2. How does government work, in relation to organizing the community?
  3. How are civic values at the core of community organizing?
  4. What are the ongoing, central issues at a local and neighborhood level?
  5. How can the Internet be used as a resource to engage community members civically? What can we do as community activists online?

These resource portals are collaborative efforts to organize existing information and build new tools for VISTAs (and the organizations they serve).

Resources:

History of Community Organizing

There are two major schools of community organizing:

  1. Saul Alinsky: This focuses organizing on existing organizations. His book "Reveille for Radicals" (1946, updated 1969) describes how to build coalitions of groups within communities. Over the past ten years, the Industrial Areas Foundation has built organizations around churches. His last book, "Rules for Radicals: A Pragmatic Primer for Realistic Radicals," was published in 1971.
  2. Fred Ross: Ross is not known nearly as well as Alinsky (a point which his partisans say is important in itself. A "real" organizer is not a leader. He/she stays in the background.) Ross is the guru of organizations that believe in building membership organizations one at a time. Ross himself had a great influence on Cesar Chavez (a point I make on a piece I did on Chavez years ago that appears on the Institute for the Study of Civic Values site). The National Welfare Rights Organization (a group active from 1966 to 1975) again, built on chapters of welfare recipients--is out of the Fred Ross tradition. And today, the leading group inspired by Fred Ross is Association of Community Organizations for Reform Now (ACORN).

What are some other styles of community organizing you've learned about?

Organizing LOCALLY Online

When I became aware of the Internet in the early 1990's, after more than 30 years of involvement in social movements and politics-- it was clear to me that this new technology would have a profound impact on community and political organizing at every level of this society. The combination of listservs that enabled large groups of people to communicate with one another simultaneously on matters of concern; search engines that offered easy access to information about issues of concern; and web sites that would enable individual activists and small groups to gain widespread attention for causes simply by promoting them online clearly had the potential to turn the entire political process on its head. We have not come quite that far yet. Yet the Internet has already had an even greater impact on democratic politics that we would have dared to predict ten years ago.

Of course, at this moment, it is the bloggers of America who captivate our attention. Many of them write quite well. They speak clearly and forcefully about the critical issues of the day: Iraq, health care, civil liberties, the electoral process itself. They promote one another. In 1776, Thomas Paine wrote the anonymous pamphlet called "Common Sense" that sparked the American Revolution. Bloggers are carrying this tradition forward.

Yet the Internet has done far more for activists than simply providing an online soapbox for their causes. It has made it possible for just a handful of activists to mobilize to recruit literally thousands of people into movements of common concern.

The best known example, of course, is MoveOn.org. Here just two software developers in the Bay Area, Joan Blades and Wes Boy, launched a well written online petition opposing Bill Clinton's impeachment that wins support all over the United States. The petition likely contributed to the Senate's ultimate decision not to convict the President at their trial. Three months later, MoveOn.org emerged as a fund-raising network, collecting thousands of dollars online to support candidates who voted for impeachment. Today, MoveOn.org has emerged as a national organization with 3.3 million members who are now mobilizing voter registration and get-out-the-vote drives all over the United States.

Unfortunately, the phenomenal success of MoveOn.org and activist groups on the Right like the Christian Coalition may intimate people working entirely at the local level that they cannot compete in this process.They're wrong.

In February, 2006, a single activist opposed to legal immigration, an Orange County retiree named Jim Gilchrist, decided to take matters into his own hands and organize a citizens patrol of his own between the Arizona and Mexican Border which he called, The Minuteman Project. He set up a web site, expecting to recruit another four or five people to help him. Instead, he was deluged with emails from hundreds of people pledging their support. By April, more than 1,000 people had joined Jim Gilcrist's Mexican Border Patrol. For better or worse, Jim Gilchrist made this happen, but the Internet made it possible.

Although MoveOn.org and Gilchrist's efforts are impressive, they are only early examples of how groups can use the Internet in politics. The greatest online organizing opportunities right now are not national, but local. Both major parties are now struggling to build grassroots organizations that help get voters to the polls on election day. They have recognized that the most persuasive mobilizer is the one who lives down the street.

The power of local mobilization creates a tremendous opportunity for people to wield real genuine political power right where they live. If they create an email list for just ten to twenty voting neighbors and use this list to build solidarity and recruit new members, then every politician running for office in their District will be soliciting their support. Close elections can be decided by people who make this commitment. In the hotly contested elections of 2006, it is likely that one or more stories like this will be told. That's when the battle to use the Internet achieve enduring political power in the America will begin.

Organizing Using New Technologies/Media

What are some ways to organize or advocate for your non-profit organization or cause by using new media and/or technologies?

1. MySpace [to manage volunteers/fundraise.] - see Tech Soup article "How to Use MySpace to Raise Awareness"

2. Mobile Phones - see MobileActive Strategy Guides

Check out more links on this subject at:
http://del.icio.us/CTCVISTA/communityorganizing

meetup.com

Here are a few GREAT resources for developing communities online and connecting and organizing constituents to each other.

For a small monthly fee, you can set up an online community that regularly meets offline for all sorts of topics and interests. This is an invaluable solution for capacity building at your project.

Benefits include:

  • shared filing system
  • event calendar
  • automatic event notification (set by you)
  • photo sharing
  • poll creation
  • your own listserv

Start a coalition for rural housing, connect with other VISTA Alumnis, start an electronic music meetup. There are endless possibilities.

here's the site:
http://www.meetup.com

here's a map to visualize ones close to you:
http://americorpsalumni.meetup.com/about/

2 examples started by a a former VISTA are:
http://lgbtfriends.meetup.com/58/
http://electronicmusic.meetup.com/49/

Connecting with Others

Connecting with others in the field.

5 Tips For Connecting With Fellow CTC VISTAs Online

You've probably just gotten back from your VISTA Pre-service Orientation and are still reflecting on the inspiring, passionate and awesome people you just met - not to mention the conversations and connections you made. In spite of the great discussions and thoughts that were shared during the sessions and beyond, you may be feeling a mixture of inspiration and sadness that the people you met are most likely now spread far across the country - perhaps thousands of miles apart. What's a VISTA to do to keep in touch?

There are many ways. This entry will go over 5 of them. If you have any more, don't hesitate to add them in the comments below.
CTC VISTA Directory

The CTC VISTA Directory:
This directory lists the current CTC VISTA Project Members. It has the name, email, latest Field Reports, organization, city and state that each VISTA is serving in. This Directory is the top source to get in to contact with current VISTAs. There is also a link to CTC VISTA Alumni, should you want to get in to contact with previous VISTAs.

Hot tip: these emails can be entered into many social networking sites' "friend find" features to find and connect with other VISTAs online.

The CTC VISTA Listserv:
this is the official Mailing list of the CTC VISTA Project . For those of you who have never used a listserv, it is essentially: "An e-mail list of e-mail addresses of people with common interests. Software enables people who belong to a list to send messages to the group without typing a series of addresses into the message header. Usually members of the group in the listserv have to subscribe to the mailing list."

It is one of the quickest ways to communicate with ALL current CTC VISTAs at the SAME TIME. Feel free to post questions or comments about anything CTC VISTA related to the list. Hot tip: if you answer a question, be sure to 'REPLY ALL' so that your answer goes to the list as well for others to see - this ensures that if someone ELSE has the question, they can see the answer there too.

Hot tip: It also boosts your credibility as a 'go to' person for particular topics - think of it as gaining 'social capital' for sharing your knowledge with the list;) This technique also works on LinkedIn (see # 5)

The CTC VISTA Webinars and Conference Calls:
These will be regular opportunities for you to not only become a more effective VISTA and professional, but also, a time to reconnect and hear the voices of your fellow VISTAs. Regardless of diversity, each PSO/'class' of VISTAs brings a very unique amalgamation and collection of individuals together - many of whom are sharing the same hopes and frustrations throughout their VISTA year as you are. These webinars give you an opportunity to regularly reconnect with your new friends and colleagues in context based on professional and personal development.

Hot tip: read (and comment on) some of your fellow VISTAs Field Reports BEFORE the webinar, this way, if you're a bit shy initially, you'll have something to connect on when you 'meet' on the conference call. These Field Reports can often be the base for amazing discussions during the calls - kinda like the things shared during some of the PSO sessions;)

CTC VISTA Facebook group

The CTC VISTA Facebook Group
:
Well shoot. This just had to go in as a way to connect. While it is 'outside' the main communications used for the Project, it DOES provide an informal way for you to connect with and learn more about your fellow VISTAs. While CTC VISTA Headquarters will be experimenting and playing with the features of this group throughout the year, it will provide a quick way to browse personal profiles of fellow VISTAs who are on Facebook. NOTE: not all CTC VISTAs are on Facebook. For a complete list, see the CTC VISTA Directory.

Hot tip: some VISTAs have personal blogs, websites or other social media that offer additional ways for you to connect with your peers - these are often listed in their profiles. Check these out. Comment on them. Communicating in this way is an important part of establishing yourself as a presence, resource and advocate throughout the CTC network.

LinkedIn:
LinkedIn is THE networking site for professionals. Think of it as your online resumé + professional network. Creating a profile on LinkedIn allows you to not only connect with other CTC VISTAs past and present, it also allows you to see who THOSE VISTAs are connected to professionally. By understanding the professional context of who's connected to who, you can strategize your communications and meetings with people online and off.

For instance, if a former VISTA is connected to an awesome grantwriter and you want to know how to write grants, you might start off an email communication like: 'Hi, I noticed you worked with [said VISTA] on [said project]. I am also a VISTA and would like to know more about grantwriting. Might you or anyone you know have some resources for me?' In the example above, you are already connected to them by virtue of being a VISTA;) but you are also able to articulate your relationship to ask for what you need and it's not quite a 'cold call' - all because you were able to see 'who's connected to who'.

Hot tip: fill out your profile as completely as possible using relevant keywords. This not only improves your connectability (giving OTHER people more topics to connect to you on), but it also increases your visibility AND Google page rank.

Conferences

NYC Grassroots Media: We these connections and strategies and work together to demand a media system that will link our diverse communities, connect local and international struggles, and fight for social justice across boundaries and beyond borders. Feb 24, NYC

Beyond Broadcast: For 50 years broadcast media have played a powerful role in shaping political culture and mediating citizen engagement in the democratic process. Now a participatory culture is putting the tools of media creation and critique in the hands of citizens themselves. Feb 24, Boston
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Freedom to Connect: F2C is a meeting of people engaged with Internet connectivity and all that it enables, including vendors, customers, regulators, legislators, analysts, financiers, citizens and co-creators. This year, the theme of F2C is how universal connectivity and the plunging capital requirements of information production are changing our fundamental economic and social assumptions. March 5 & 6, 2007, Washington DC

International Computer Refurbisher Summit : This is a great conference for anyone interested in computer repair, receiving equipment for your CTC or students, and meeting refurbishers from around the world who provide equipment to NPOs, NGOs, and underserved communities.March 9, Washington DC

Women, Action & the Media: the Center for New Words is hosting the fourth annual Women, Action & the Media (WAM!) conference, more than 400 participants for a weekend of exchanging our observations, ideas, experiences, opinions, and tools for change—and planning together for action. March 30-April 1st, Cambridge MA (MIT)

Nonprofit Technology Conference (NTEN), April 4-6, Washington DC

Intel Computer Clubhouse International Conference, April 23-25, Chicago

Allied Media Conference The Allied Media Conference is an annual, weekend-long gathering of influential alternative media-makers and committed social justice activists, a unique cross-section of media workers, community organizers, daring filmmakers, ambitious radio producers, serious publishers, skilled web designers, and artists whose work makes revolution irresistible. This year's theme focuses on participatory media that transforms the producer and receiver, "Breaking Silence, Building Movements." June 22-24, 2007, Detroit

Communities and Technology: The Communities and Technologies biennial international conference serves as a forum for stimulating and disseminating research on the complex connections between communities - both physical and virtual - and information and communication technologies. June 28-30, 2007, Michigan State University

Alliance for Community Media A nonprofit, national membership organization founded in 1976, the Alliance represents over 3,000 Public, Educational and Governmental (PEG) access organizations and community media centers throughout the country. It also represents the interests of millions of people who, through their local religious, community and charitable groups, use PEG access to communicate with their memberships and the community as a whole. July 25-28, 2007, Minneapolis, MN

NAMAC: brings together creators, thinkers, policy makers, administrators and funders to hear the most current thinking about the field’s future opportunities, to create a national platform for the media arts, and to strengthen our networks.Oct 17-20, 2007, Austin, TX

National Conference on Media Reform

CTCNET

External Lists

http://www.omidyar.net/group/compumentor/ws/conferences_and_events/

Tech Soup: http://www.techsoup.org/community/events/index.cfm

How to create an Effective Conference Session

Conference presentations can be great tools for sharing information, best practices, and gaining recognition for your knowledge and experience. They can also be boring time-wasters that suck the life and livelihood from anyone unfortunate enough to have attended. The following information will help you plan for and design an effective, informational and enjoyable conference session.

Everyone can present

Everyone knows something relevant and valuable that they can turn into a conference session. The thought process I use is this: What have I observed people doing poorly (or not at all), that I know something about?

The only hard part is explaining in your session proposal why the knowledge or experience you hold is relevant and valuable. But don't worry, the bar is usually pretty low.

Be a Laser Beam, not a $2 Flashlight

Too often people try to cover everything in a presentation. Don't. Instead, your best bet for an interesting, useful and effective presentation is to concentrate on just one narrow topic. If you are talking about your youth media program only concentrate on one specific aspect of it: how you recruited volunteers, how you dealt with retention, or how you measured student achievement. Give a tiny bit of context (no more than 5 minutes), but then zoom in and get deep in just one part.

Save Show-and-tell for Kindergarten

A very common pitfall for conference sessions is being designed wholly around a show-and-tell: "This is my pet-rock/newt/youth media program. Isn't it great?!" Often-times, people will think that, because they've done something amazing, telling people what it is alone makes for a compelling presentation.

While stories and examples are the glue that holds your presentation together, they should be used only to illustrate and explain the fundamental information, advice, and lessons you want them to walk away with.

Define your Deltas

By the time a person leaves your presentation (assuming they haven't left early), how will your presentation have changed them? (Math-nerds call change "Delta" or use a triangle symbol.) The strongest types of change are actions: when your attendees leave, what will they do or do differently as a result of your session.

Defining your Deltas is the key to holding your presentation together and making it meaningful and effective no matter what happens: you may forget the handouts, have a broken projector, your co-presenters all get laryngitis, or receive an unforeseen schedule change. But by knowing exactly what lessons or information you want to get across ahead of time, you'll be able to be effective and flexible: concentrate on your outcomes, rather than the particular path you take to get there.

Be All Things to All People

When you are presenting, there is only one thing that matters to your audience: themselves. When thinking about your presentation, you want to convert your own individual experiences into universal truths. Sure, this is a broad leap, but that's exactly what people want. Unless you're a medical researcher or a rocket scientist, no one is expecting a meticulous, 10 year, peer-reviewed longitudinal study. Just tell people what worked and what didn't, and most importantly: why.

Perhaps the easiest way to make your presentation universal is to talk about process: what steps did you take to get the outcome you did. In thinking about those steps, how might someone else, in different circumstances or with different resources, do something similar?

Assume nothing, tell everything

If you have lessons to be learned, advice or recommendations, be sure to make them perfectly clear: put them in big bold letters, preface them with "this is really important" and make it clear to people: this is what I want you to know. While you as a presenter know what to expect during the presentation, your audience does not; important information can pass them by if you don't explicitly highlight it.

Highlighting your point is the difference between "My pet-rock is cute!" and "Pet rocks are attractive pets that every person should own."

And don't be afraid to give your strong opinion: if, in your experience, something is fundamentally necessary, or fundamentally didn't work, say it. Nothing in life may be an absolute, but 99% of the time is good enough.

Don't stretch the clock

For anyone who has ever been to their first conference session, they've probably been late to their second. When thinking about the length of your presentation, aim to use only 50% of the available time. Unless you area robot with a built-in chronometer, things will always take longer than expected due to technical issues, digressions, or that guy in the front row that asks you a new question every other sentence. Use the time remaining to answer questions---think of your presentation as setting the framework for the Q&A session to follow.

Other links for Presentation Skills:

Free Management Library: Basics of Presentation Skills: I nice short bulleted list of guidelines for presenting

Presentation Zen: A weblog on creating effective presentations.

Guy Kawasaki's 10/20/30 Rule of Powerpoint Presentations: A key lesson on why 99% of people who do owerPoint are wrong.

CTC VISTA Blog hints

Our biggest source of information for what VISTAs are working on are the Field Reports, but they're also sometimes a source of guilt and frustration.

Here's some hints on blogging in general:

What techniques might you use for keeping up on your blogging?

Other Listservs and Groups

Media & Technology

  • NTEN Community - NTEN is a professional community that connects people involved in nonprofit technology and strives to help them effectively use technology in their work. Groups are free for anyone to join and contains a large number of topical and regional discussions to join.
  • CTCnet - CTCnet has a private listserv for its members to discuss Community Technology Center related topics. CTC VISTAs can also gain free access to the list: contact your VISTA Leader or Paul Hansen.

Nonprofit & Social Change

  • Omidyar Network - We believe every individual has the power to make a difference. We exist for one single purpose: So that more and more people discover their own power to make good things happen.
  • AmeriCorps*VISTA

    • VISTAnet: - VISTAnet is an on-going discussion group for VISTAs, former VISTAs, AmeriCorps folks, and anyone interested in national service and social issues.
    • meetamericorps.com: Create a profile, tag your interests and skills, view a map of current and former VISTAs, MEET other VISTAs. This website is a free and easy-to-use tool for current AmeriCorps and VISTA service-members, alumni and prospective volunteers to find and meet one another for fun, success and profit...er, um good.

    Creating your own

    • Google Groups - Google offers a very nice free listserv service.

    CTC VISTA Project Specific

    Similar Projects or Related Projects

    • Community Technology Empowerment Project: an AmeriCorps project that helps low-income youth and adults use technology to better access social, civic, educational and economic opportunities. CTEP partners include 20 community agencies in Minneapolis and St. Paul.
    • Ohio Community Computing Network: The OCCN VISTA Program places AmeriCorps*VISTA members at community technology centers which provide training and access to disadvantaged communitites in Ohio.
    • Building Together Project: The STAR Center's Building Together Project will place Americorps VISTA (Volunteers In Service To America) members with non-profit organizations that work with children and adults with disabilities statewide. Building Together Project VISTA members will work to build the capacity of the individual organizations where they serve and collaborate with other VISTA members on the development of resources, trainings, and related projects. Through their service, the Building Together Project 's VISTA members will endeavor to build a network that facilitates collaboration, support, and the sharing of ideas among a diverse group of participating organizations.
    • TechMission - TechMission Corps is an internship program serving at-risk youth that provides an opportunity for individuals to serve for one year in an urban ministry or Christian non-profit organization. TechMission currently provides 40 positions that serve in urban ministries in the greater Boston, Los Angeles, Chicago, New York and Denver areas.TechMission is a Christian nonprofit social service organization. Our Values are Jesus, Justice and Technology. Our Mission is to support Christian organizations in using technology to transform vulnerable communities.

    Other VISTA or AmeriCorps Capacity Building Organizations

    • CompuCorps Mentoring - Canadian charity helping other charities become more integrated into our network society through computer volunteer projects and information and technology planning. CompuCorps Mentoring (CCM) recruits computer specialists to be volunteer "mentors" for-not-profit groups who need help with their computer systems or with the internet. We also work directly with non-profits to assist them with technology planning and technology implementation to better reach their missions.
    • Taproot Foundation - Provides volunteer-based consulting services through a quarterly grant process.

    Conferences and their Value

    The CTC VISTA Project requires that host organization's send their VISTA member to a national conference during their year of service. Attending a conference provides a number of important training, development and future-plan opportunities for VISTAs with numerous benefits for host organizations as well.

    Understanding the Conference Experience

    Many VISTA members are initially reluctant to attend conferences. Often they have never attended a conference before and do not understand what they gain to benefit from attending. Additionally, VISTAs sometimes equate the Pre-Service Orientation (PSO) with a conference, which couldn't be farther from the truth.

    Conferences provide a number of benefits, but it probably is the best, and sometimes the only, opportunity for VISTA members to meet a broad and diverse representation of people working within or related to their field of work. Serving deeply within their own organization, conferences offer the opportunity for VISTAs to acquire much greater width and depth in their understanding of their field of work.

    These opportunities take many different forms and allow VISTA members a wide diversity of interaction. Most conferences are built upon standard presentations in which an individual or small group of people present to an audience. This, while educational, often is one of the least interesting and productive parts of a conference. Instead, there are many possibilities for meeting face to face, individually with leading practitioners or individuals working on interesting or applicable projects. Between sessions, at meals, at bars, clubs or parties, conference offer a great opportunities to make fun and personal connections with other people in the field. Conferences often take the form of "blowing off steam".

    Meeting People at Conferences

    VISTA members often do not realize it, but the work they are doing is usually cutting edge or intensely applicable to other people in the field. Introducing yourself as an AmeriCorps*VISTA will often times elicit recognition and special treatment. Many VISTAs have met people who have found them grants, resources, career advice, future employment or free drinks.

    Bring business cards, promotional materials and be willing to talk to strangers.

    Making Presentations

    We highly, enthusiastically recommend that VISTA members take every opportunity to present at conferences.

    Financing a Conference

    As part of the application process, the CTC VISTA Project encourages host organizations to budget for their VISTA to attend a conference. Often times VISTA member will attend with their supervisor.

    This should include:

    • Airfare- Booking at least three weeks before (or earlier) provides the best prices. Also, please schedule flights so that VISTAs can attend the entire conference, even allowing for "book ends" in which the VISTA can attend pre- or post-conference events.
    • Hotel - We highly recommend that VISTAs stay in the conference hotel. This is most convenient as this is where conference activities are taking place, or departing from. Additionally this avoids placing the VISTA in a dangerous neighborhood or requiring additional transportation expense. VISTAs usually can find a roommate with another VISTA in order to split costs, though hotel rooms should be booked very early in order to receive a reduced conference rate.
    • Reimbursements or Per-Diem - VISTA members are already living at a low fixed-income and so effort should be taken to not make conferences a financial liability. We recommend VISTAs are either reimbursed for meals not covered by the conference and transportation (shuttle or taxi from airport to hotel) or receive a per diem (usually about $40 per day). Receipt retention procedures should be discussed prior to the conference.

    Recommended Conferences

    N-TEN

    NAMAC

    CTCNet

    Technology & Persons with Disabilities Conference

    ???

    Dangerous Book

    • How to Maximize your Use of Assistive Technology - Rayna, Kevin, Kevin’s mom
    • How to make a Teleprompter - Kevin
    • How to Create a Great Citizen Journalism - Julie
    • How to Get ‘Buy-in’ from the Community - Kelli Williams, Victoria
    • How to Download Web 2.0 - Everyone
    • 10 Things You Don’t Know (but probably should) about VISTA Health Benefits - Cecille/Meegan
    • What To Do When Stuff Gets Stolen - Leena
    • Digital Storytelling - Danielle
    • 10 Things You Should Know About Writing Federal Grants - Meegan
    • How to Rock A Pre-Service Orientation (for Planners) - Kevin
    • How to Rock A Pre-Service Orientation (for Attendees) - Kevin
    • 5 Instances of Community Mapping Projects and How YOU Can Start One - Ben
    • How To Choose a Content Management System (Introduction & Comparisons) - Morgan
    • Getting Help - Leena
    • 10 Tips for Staying On Task While Telecommuting - Karl (VISTAs shouldn't be Telecommuting)
    • On Being an Older VISTA - Pat
    • 10 Resources for VISTAs Who Hate Writing Manuals - Morgan

    Nonprofit and VISTA Context

    • Non-Profits - Kevin, Ben
    • CTC VISTA Historical Benchmarks - Paul
    • 5 Approaches to Organizing your Organization - AJ

    Skills 101

    • On Starting Out as a VISTA - Wes
    • How to Write Great Field Reports - Kevin
    • How to Develop a Strategic Plan - Anna
    • How to Create Curriculum - Derek
    • Impact (using regressive analysis) - Kevin
    • How to Work with Youth and Still Be Hip - AJ
    • How to Resolve Conflicts at Work - Rian
    • 10 Tips for Managing Volunteers -
    • How to Develop a Youth Media Program - Sarah
    • How to Project Management Without Going Crazy - Kevin
    • 10 Tips for Building Web Communities - Morgan
    • 10 Reasons Why Community Wireless Networks Are Important - Josh, Gabe
    • How to Build A Media Lab - AJ
    • 10 Tips for Event Planning - Victoria, Ashley
    • 5 Reasons You Should Car About Communications & Public Policy - Cecille
    • Project Planning Tools (SWOT, Stakeholder, Forcefield, etc)

    Being a better person

    • On the Importance of Commitment - Kevin
    • Learning to say no - Ben
    • Being a Self-Advocate - Ben
    • Your Head – Where Everything Always Works (softening the blows of reality) - Saul
    • "Working from Home" - Karl Otto

    Networking with People

    • Interfacing with People (techies take heed) - John Miller
    • How to Maximize Your Ed Award/End-of-Service Stipend -
    • How to Network at a Conferences - Ben
    • How To Sell Yourself After VISTA - Danielle

    Making Do with your VISTA Stipend

    Online Tools and Resources

    Our Email Listserv

    All CTC VISTAs will be automatically signed up for this listserv. By sending a single email to this address, it will go out to all other VISTAs and Leaders. This is a safe space to ask anything and is moderated by VISTA Leaders. Feel free to ask anything.

    Value to you:

    • Immediacy – make contact IMMEDIATELY with any of your fellow VISTAs and Leaders
    • Discussion – discuss issues relevant to your work plan, professional development or life as a VISTA
    • Q&A – get your question answered immediately as well as see how other VISTAs resolve questions at their respective sites

    Listserv address: ctcvista@lists.ctcvista.org

    Our Field Reports

    These are mandatory, bi-monthly reports submitted by you for the CTC VISTA Project. These help the Project keep in touch with the needs and challenges of VISTAs while allowing you and your fellow VISTAs to familiarize yourselves with the work of each other. Feel free to comment on the reports of others.

    Value to you is:

    • Self-assessment – reports track the progress you’ve made
    • Support – reports help VISTA Leaders strategize resources to assist you in accomplishing your tasks
    • Resume builder – reports reference what you’ve done throughout your year to future employers

    http://www.ctcvista.org/vista-workspace

    Our CTC VISTA WIKI

    This is an ongoing ‘encyclopedia’ of knowledge and resources generated and contributed by you and VISTAs who came before you. There is already an enormous amount of information on there. Feel free to contribute any tips, ideas or resource you come across.

    Value to you:

    • Awareness – provides a brief overview of the priority areas in which CTC VISTAs are working

    • Collaboration – provides a space to share content created, posted, and bookmarked by CTC VISTAs and supervisors, both on the CTC VISTA blogs and elsewhere

    • Education – provides the foundation for ongoing collaboration among CTC VISTAs on new projects, such as how-to's, curricula, and lessons learned

    www.ctcvista.org/wiki

    Our Project Partners

    These are the CTC VISTA Project’s national partners. These organizations are ‘super connectors’ and are networked with many other organizations working within your priority area. Many hold conferences, symposiums, meetings and other events throughout the year.

    Value to you:

    • Know the most important players in your field – by informing yourself with organizations tied to the project you can target networking opportunities
    • Be informed about whom you meet – by familiarizing yourself with the work of others you can maximize knowledge exchange at conferences and meetings
    • Career opportunities – many of these organizations regularly look for qualified job candidates working in their respective fields – this means you!

    Partners

    Alliance for Community Media (ACM)

    http://www.alliancecm.org/blog.php

    Association for Community Networking (AFCN)

    http://www.afcn.org/

    CTCNet

    http://www.ctcnet.org/

    National Alliance for Media Arts & Culture (NAMAC)

    http://www.namac.org/

    Non-profit Technology Enterprise Network (NTEN)

    http://www.nten.org/

    University of Massachusetts Boston - College of Public & Community Service, Community Media & Technology Program

    http://www.cpcs.umb.edu/cmt/index.html

    Other Resources

    Do you use any online social networks like Flickr or del.icio.us? Check out our bookmarks and photos below. Be sure to tag any content that you contribute to the web with “ctcvista”

    Flickr:

    http://www.flickr.com/photos/tags/ctcvista/

    del.icio.us:

    http://del.icio.us/ctcvista

    Of course, if any of you are still in need of more whether it's work plan related, supervisor related, or you simply need a fellow VISTA to talk to - don't hesitate to contact your VISTA Leaders - that's one of the many things that we are here for. We are your first line of advocacy and support.

    VISTA Leader Guidelines and Information

    Check out the attachment for info on being a VISTA Leader.

    VISTA Recruitment Resources

    Top 10 Ways to Get Your Very Own CTC VISTA
    In no particular order...

    1. Print Recruiting Pamphlet - Put them everywhere!
    The pamphlet (available for download via link below) explains what the CTC VISTA Project is, gives links for potential VISTAs to find even more information (and apply!), and outlines the benefits of becoming a VISTA. This overview gives your potential volunteer a good idea of what VISTA service could give them.

    2. Print CTC VISTA Profiles - Inspire potential volunteers!
    These profiles (available for download via link below) highlight the service of two current VISTAs and two host organizations. Using the profiles can help explain to potential volunteers what they can get out of volunteering at your organization. They can also see how others have used their commitment as a VISTA to further their career goals and learn things they wouldn't have learned otherwise.

    3. Print CTC VISTA Posters - Robots, Del.icio.us, and Godzilla, oh my!
    Putting these posters (available for download via link below) up in your organization's office or anywhere your organization is involved will definitely capture a potential volunteer's attention. Staple your business card or attach your organizational info to the poster and there you go - a fast advertisement.

    4. Use Job Description Template - Add your info and VOILA!
    Download the attachment at the bottom of this page. Open the document. Copy and paste the Job Description you submitted with your CTC VISTA application. Easy way to spread the word!

    5. Print CTC VISTA Project Digests - Show them they won't be alone!
    The CTC VISTA Project Digests (available for download via link below) have articles written by current and former VISTAs, organizational leaders, and industry experts. The Digest serves as a compilation of the work that the CTC VISTA Project is involved with throughout the country and can show your potential volunteer the vast network they would be connected to should they choose to become your VISTA.

    6. Post with local university/college career centers - easy!
    Most universities and colleges have career centers on campus that their graduating students and alumni can visit to learn of career opportunities and options. Some career centers have online job search systems, some send out emails with current job opportunities, some simply have a notebook with open jobs throughout the area. Research your area's schools and use the Job Description Template to post to career centers in programs related to your volunteer opening.

    7. Idealist - Make it easy for them to find you!
    Idealist is a well-known website that is often used to find volunteer opportunities and jobs with nonprofits and philanthropic companies. You can post your job description at: http://www.idealist.org/if/idealist/en/Post/default?sid=
    Posting a job is $50, but posting a volunteer opportunity is FREE!! Make sure you classify your posting as such.

    8. Craigslist - More than a place to pawn off your stuff!
    Craigslist can help you target your local community job-seekers. Just go to http://craigslist.org/ , and click on your area's link. You can post your opportunity through the Craigslist job postings. Some area's sites charge $25.00. You can also post through the Community -> Volunteer section, but you probably will not get as many views.

    9. Other community centers - You'll find the volunteer-minded!
    Post your job description, posters, or leave pamphlets at community centers throughout your area. A good place to start is large centers like the YMCA/YWCA - there is a lot of traffic through these types of community centers and chances are your ad will be seen by just the right person.

    10. Recruit from within - Rewards for work they're already doing!
    Are you fortunate enough to have that golden volunteer? A great way to get a great full-time person is to offer the VISTA position to someone who has already helped you in the past. Not only do they get a little return for work they obviously love to do, you get someone who already is trained.




    CTC VISTA Recruiting Materials

    Job Description Template
    http://flyers.ctcvista.org/program_info/Job_Description_Template.doc

    Recruiting Pamphlet
    http://flyers.ctcvista.org/program_info/for_VISTAs.pdf

    CTC VISTA Profiles
    http://flyers.ctcvista.org/profiles/spring2007.pdf

    CTC VISTA Posters
    Robot Army: http://flyers.ctcvista.org/posters/CTCVISTA_robot_army.pdf
    Del.icio.us Tagcloud: http://flyers.ctcvista.org/posters/CTCVISTA_tagcloud_sm.pdf
    Godzilla: http://flyers.ctcvista.org/posters/CTCVISTA_vs_godzilla3.pdf

    CTC VISTA Project Digests
    Fall 2006: http://flyers.ctcvista.org/digest/fall2006.pdf
    Spring 2007: http://flyers.ctcvista.org/digest/spring2007.pdf
    Also available online at: http://www.ctcvista.org/digest/spring07

    VISTA Training Guidelines

    In-Service Training Request
    Massachusetts State Office AmeriCorps*VISTA
    (Formerly Continuous Development Training/CDT - Policy revised 9/07)

    In-Service Training (IST) Funds are to be used for AmeriCorps*VISTA members to attend workshops, conferences, and/or classes pertaining to their AmeriCorps*VISTA assignment. Funds are available on a first-come, first-served basis. Requests must be for a minimum of $100, with a maximum of $500 available to each member. Several training request may be submitted at once. You must receive written approval of your request before registering for training. All training must be completed by the end of the 5th month of service.

    Guidelines:

    • VISTA Supervisors must approve training prior to request. Please state in your request that your Supervisor has approved the training, and cc them in the email request or ask them to sign your faxed request.

    • Requests must be submitted at least 14 full days (two weeks) prior to the date of the event via fax at (617) 565-8607 or email at MA@cns.gov

    • Request must include:
      1. Course events/description and cost, preferably a website link to the course;
      2. Place, date and time;
      3. Brief description of how this course will support the AmeriCorps*VISTA Member in their assignment.
    • Reimbursement will be for class cost only – course materials and/or travel costs will not be covered. You must submit an original receipt for the course, or the training organization must provide a letter on letterhead with the course title, cost of the course or seminar, the date it was paid, and the VISTA’s name with confirmation of registration. The amount on the receipt must match the amount on the voucher. If your receipt does not match the amount listed on your voucher, you must contact the state office before submitting your paperwork for reimbursement.

    The Corporation State Office will notify the AmeriCorps*VISTA member via email as to approval / disapproval of the request, prior to the course. If you receive no response to your request seven days prior to the date of training, please call Christine Robles at (617) 565-7017 or email crobles@cns.gov. If you do not receive a written approval prior to the training, you will not be reimbursed.


    AmeriCorps*VISTA Members or their Sponsors must pay for the course, then submit original receipts and a completed reimbursement voucher (provided by CNCS). Reimbursement checks will only be made out to the VISTA member; it will be your responsibility to reimburse your Sponsor.

    Website Improvement

    Use Cases

    vistas and supervisors:
    do you know what is expected of you at any one point in the year?
    have you gotten forms off the website?
    have you gotten manuals or guidelines off of the website?
    do you read blogs or the newsletter (the Digest) off of the website?

    vistas:
    do you read the vista blog?
    do you use the wiki?
    do you check the website for news and events? (probably just wait for
    the emails)
    do you keep in touch with any other vistas?
    have you used another vista as a resource?
    do you
    have you used the website to show others what your work is about?

    questions people are trying to answer with the website

    uninvolved people:
    what is this place?
    where is this place?

    random web surfer/visitor through a link
    why is this relevant?

    prospective vista
    where is it located?
    would I want to do it?
    would I be qualified to do it?
    where can I do it?
    *who can I contact about it?
    *how do I apply?
    *when is each piece of the process happening?
    (a lot of this is in the "supervisor resources" section)

    prospective org
    where is it located?
    do we need this?
    what do we need to do to get it?
    who can we contact about it?
    how do we apply?
    what other orgs are involved?
    when is each piece of the process happening?

    current vista
    *where are those forms?
    *what is the next thing I have to do with the project?
    *who do I contact about ___?
    how do I contact other vistas?
    what are other vistas doing?

    current org
    *where are those forms?
    *what is the next thing I have to do with the project?
    *who do I contact about ___?
    what about after my vista leaves?

    prospective employer of current visitor

    Post-application VISTAs and organizations
    **what is my application status?
    **what stage is the project at? (project news)
    **when is each piece of the process happening?

    Specific Comments

    -- about section:
    the contents of what the about section should be are on the front
    page, so do we even need the about section itself? project news
    should be more visible. during the application process, people rely
    on knowing what is going on, and having it buried here doesn't help
    people find it or feel that it's credible. also, do you need the
    "contact" link in the secondary menu there? it's right next to
    "about" in the primary menu.

    -- contact us page:
    needs to have info about who is responsible for different things. for
    people who are already involved in the project, it's great; for
    people with questions who didn't RTFM, there aren't clues on who to
    email except the titles. I solve this problem at our organization
    with a contact form where you select a subject rather than
    individuals to contact. You could follow that with the staff list.

    -- the ctc vista project guidelines:
    need to be more